Terms of Service

Serava provides acquisition-intelligence software for off-market M&A target discovery: target maps, public-source signals, coverage metrics, saved shortlists, notes and statuses, CSV exports, contact-signal access, and related workflow features. Serava is not a broker, dealer, investment bank, registered investment adviser, fiduciary, valuation provider, lender, law firm, accounting firm, or credit-rating agency. Nothing on the Service is legal, financial, tax, accounting, valuation, brokerage, or investment advice.

You must be at least 18 years old and legally capable of forming a binding contract. You are responsible for the activity that occurs under your account, for safeguarding your credentials, and for keeping your contact and billing information current. You agree to provide accurate information and not to share, transfer, or resell account access.

Free preview. You may submit acquisition criteria and receive a free target-map preview with ranked rows and a coverage snapshot. No payment is required to submit a lead form, request a preview, or be contacted about a target-review call.

Serava Pro subscription.Serava Pro is a recurring subscription billed monthly or annually. Current list price is US$425 per month or US$3,900 per year, billed in advance and charged when you complete Stripe Checkout (there is no free trial period; you can build a free deal map and see real contacts on your top targets first to evaluate the data). Because Pro delivers verified owner-contact data immediately, which cannot be returned once accessed, all sales are final and payments are non-refundable except where required by law. Your subscription automatically renews each billing period at the then-current price until you cancel through the customer portal. You authorize Serava and Stripe to charge your payment method on each renewal. Prices, included usage, and features may change with at least thirty (30) days' prior notice; changes take effect on your next renewal.

Target-review calls. Serava may offer calls to review a target map, clarify criteria, and discuss next steps. Serava does not broker transactions or charge transaction-based compensation under these Terms.

All fees are quoted in U.S. dollars and exclusive of any applicable taxes, levies, or duties, which you are responsible for. Payment processing is handled by Stripe under Stripe's own terms; Serava does not store full card numbers.

Refunds.Pro subscription charges are final sale and non-refundable. Serava does not offer refunds, cash back, or money-back guarantees of any kind, except where a refund is strictly required by applicable law. The Service provides access to data compiled from public sources and is not a guaranteed result; all data is provided "AS IS" and you are responsible for verifying it before acting on it. Before paying, you can validate real data on your own map for free, which is why all sales are final once owner-contact data unlocks (it cannot be returned once accessed). At its sole discretion and without obligation, Serava may refresh a map or provide a non-cash product credit as a courtesy; this is never a cash refund. Subscription cancellation stops future renewals but does not refund the current billing period. By purchasing you acknowledge and agree to this final-sale policy. See our refund policy for detail.

Chargebacks. If you dispute a charge without first contacting us, we may suspend your account while we investigate. Please email sadra@serava.ai first - most billing issues are resolved within one business day.

Company records, contact signals, ratings, reviews, revenue ranges, owner clues, fit scores, and similar outputs are directional research signals derived from public sources, registries, and inference. They may be incomplete, stale, inferred, or unavailable. You are responsible for verifying important facts before outreach, diligence, valuation, negotiation, financing, closing, or any decision with material consequences. Serava does not guarantee the accuracy, completeness, currency, or fitness for purpose of any specific datapoint.

Coverage variability. Field-level coverage (phone numbers, websites, LinkedIn profiles, contact pages, email addresses, ratings, reviews, owner identity, owner tenure, revenue ranges, and other firmographic or contact attributes) varies significantly by industry, geography, business size, web presence, and how recently each business was indexed. No subscription tier of the Service, including but not limited to Serava Pro, guarantees the presence of any specific attribute for any specific target. As an indicative baseline at the time of this Policy revision, phone numbers are present for approximately 38% of records across the full database; website URLs, LinkedIn URLs, and contact pages are populated through on-demand web crawling and per-mandate enrichment and may be present for a meaningfully smaller subset of any given target list. Revenue ranges, owner tenure, and similar estimates are model-derived and are not verified financials, audited figures, or seller-confirmed values. The per-row coverage indicators visible on every target row inside a deal map show the actual signals available for that specific company at the time you view it; treat those indicators - not aggregate marketing claims - as the authoritative statement of what data exists for any given target.

No FCRA / consumer-protection use. The Service is not a consumer reporting agency. Outputs are not consumer reports under the Fair Credit Reporting Act (FCRA) and must not be used for decisions about consumer credit, employment, insurance, housing, or any other purpose regulated by the FCRA or analogous laws in your jurisdiction. Owner-clue signals are research-grade firmographic indicators about businesses; they are not background reports, identity reports, or vetted personal data, and Serava expressly disclaims any reliance on them for individual-level decisioning.

Verification responsibility.Before contacting any owner or sending any outreach (cold email, cold call, LinkedIn message, SMS, mail), you are solely responsible for confirming the recipient's identity, the lawfulness of contacting them under applicable anti-spam and privacy laws (CAN-SPAM, CASL, TCPA, GDPR e-Privacy, and similar), and the suitability of any specific outreach channel. Serava does not perform suppression-list scrubs, do-not-call screens, or consent checks on your behalf and does not warrant that any contact attribute is current, accurate, or lawful to use.

You agree not to:

• Scrape, crawl, harvest, replicate, mirror, train models on, or otherwise extract the Service's database, target maps, or contact data in bulk, except as expressly enabled by features such as CSV export;
• Resell, sublicense, syndicate, or redistribute the Service's data or outputs to third parties as a standalone data product;
• Use the Service to send spam, conduct unlawful outreach, violate anti-spam laws (e.g., CAN-SPAM, CASL, GDPR e-Privacy), or harass any individual;
• Use the Service for credit, employment, housing, insurance, or other decisions regulated by the FCRA;
• Reverse engineer, decompile, or attempt to derive source code, except as permitted by law;
• Interfere with the Service, bypass rate limits, or probe for vulnerabilities without authorization;
• Use the Service to develop a competing product or train a competing model.

We may suspend or terminate access for material or repeated violations. For security disclosures, email sadra@serava.ai.

You retain ownership of acquisition criteria, notes, shortlists, statuses, and other content you submit ("Customer Content"). You grant Serava a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Content solely to operate, secure, and improve the Service for you. Aggregated and de-identified usage data may be used to improve the Service and is not Customer Content.

The Service, its software, the Serava name and marks, and all underlying technology and content (excluding Customer Content and third-party public-source data) are owned by Serava and protected by intellectual property laws. Subject to these Terms, Serava grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal acquisition workflow. No other rights are granted by implication.

The Service relies on third-party providers including Stripe (payments), Resend (email), Cloudflare (edge and security), Fly.io (hosting), Google (authentication and analytics signals), and various public registries and review sites. Your use of those services is also subject to their terms. Serava is not responsible for third-party outages, content, or actions outside its reasonable control.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SERAVA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT SPECIFIC DATA WILL BE ACCURATE, COMPLETE, OR AVAILABLE. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES; IN THOSE JURISDICTIONS, THIS SECTION APPLIES TO THE MAXIMUM EXTENT PERMITTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERAVA AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DEALS, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SERAVA'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SERAVA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) US$100. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

You will defend, indemnify, and hold harmless Serava from and against any third-party claims, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your Customer Content, (b) your outreach, diligence, or transaction activities, (c) your use of the Service in violation of these Terms or applicable law, or (d) your violation of any third-party right.

You may terminate your account at any time by canceling your subscription in the billing portal or emailing sadra@serava.ai. Serava may suspend or terminate your access at any time, with or without notice, for material breach, non-payment, suspected fraud, security risk, or legal reasons. Sections that by their nature should survive termination will survive.

Before starting an arbitration or court proceeding, you agree to first contact us at sadra@serava.ai and give us thirty (30) days to resolve the dispute informally. Most issues are resolved quickly this way.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO HAVE A JURY TRIAL, AND REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION.

Except for the carve-outs below, you and Serava agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court. The arbitration will be conducted in English and seated in Delaware, USA (or by telephone/video hearing where available). The Federal Arbitration Act governs the interpretation and enforcement of this section. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver.YOU AND SERAVA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding.

Carve-outs. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened infringement or misuse of intellectual property, confidential information, or unauthorized access to the Service.

30-day opt-out. You may opt out of this arbitration and class-action-waiver agreement within thirty (30) days of first accepting these Terms by emailing sadra@serava.ai with your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Serava is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government action, pandemics or epidemics, internet or utility failures, denial-of-service attacks, or failures of third-party hosting, payment, data, or telecommunications providers.

To the extent you use the Service to process personal data for which you act as a controller (for example, data you upload, or owner-contact data you choose to act on), and where required by the GDPR/UK GDPR, the CCPA/CPRA, or comparable laws, a Data Processing Addendum ("DPA") reflecting standard processor obligations and, where relevant, the EU Standard Contractual Clauses is available on request at sadra@serava.ai and, once executed, forms part of these Terms. You remain responsible for having a lawful basis to process and contact any individual, and for honoring their privacy rights.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Subject to the arbitration section above, the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration, and waive any right to a jury trial. If the arbitration agreement is found not to apply to a given dispute, that dispute will be resolved in those courts.

Serava may modify the Service or these Terms from time to time. Material changes will be communicated by email to the address on file or by a notice on the Service at least thirty (30) days before they take effect, except where a faster change is required for legal, security, or fraud-prevention reasons. Continued use after the effective date constitutes acceptance.

These Terms, together with any order form, Data Processing Addendum, or written agreement signed by both parties, are the entire agreement and supersede prior agreements on this subject. If any provision is held unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign in connection with a merger, acquisition, or sale of assets. Sections that by their nature should survive termination (including data-accuracy disclaimers, acceptable use, IP, disclaimers, limitation of liability, indemnification, arbitration, and governing law) survive. Notices to Serava must be sent to sadra@serava.ai.

Questions about these Terms? sadra@serava.ai.